• Managing mails &Chat of the customers
• Identifying customer needs, replay to questions and providing solutions
• Building sustainable customer relationships
• Keeping records of all Email & Chat conversations
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Agents have to be able to adapt to unique customer queries and situations.
• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.
• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.
• Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.
• Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply
• Fluency in communication(English/Hindi/Telugu)
• Familiar with MS Office Tools
• Have a good attitude - should be committed to the work
• Can-do attitude with ability to manage multiple tasks in tight timeline frames.
• Ability to work independently with strong attention to detail and quality.
• Must be patient and a good listener to answer customer query and concerns.
• Excellent customer handling and customer engagement skills.
|Experience||0 - 3 Years|
|Salary||1 Lac To 1 Lac 50 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Key Skills||Customer Care Executive Customer Support Executive Customer Care Associate Lead Generation Executive business development executive Chat Process Executive chat support executive|
|Contact Person||Santhoshi. H|