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Job openings for bpo non voice in hyderabad abids hyderabad

BPO Non Voice

Hyderabad, Abids

• Managing mails &Chat of the customers
• Identifying customer needs, replay to questions and providing solutions
• Building sustainable customer relationships
• Keeping records of all Email & Chat conversations
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Agents have to be able to adapt to unique customer queries and situations.
• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.
• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.
• Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.
• Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply
• Fluency in communication(English/Hindi/Telugu)
• Familiar with MS Office Tools
• Have a good attitude - should be committed to the work
• Can-do attitude with ability to manage multiple tasks in tight timeline frames.
• Ability to work independently with strong attention to detail and quality.
• Must be patient and a good listener to answer customer query and concerns.
• Excellent customer handling and customer engagement skills.

Experience 0 - 3 Years
Salary 1 Lac To 1 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.Com
Key Skills Customer Care Executive Customer Support Executive Customer Care Associate Lead Generation Executive business development executive Chat Process Executive chat support executive

About Company

Contact Person Santhoshi. H
Mobile 8309605639
Email ID